Welcome to Flower Delivery Croydon. These Terms and Conditions ("Terms") govern the use of our website and orders made for online flower delivery services throughout Croydon and the surrounding areas. By placing an order with Flower Delivery Croydon, the customer acknowledges acceptance of these Terms, which apply to all transactions and interactions with our business. Please read these Terms carefully before placing your order. If you do not agree with these Terms, you should not use our services or place any orders with us.
Flower Delivery Croydon provides an easy and secure way to order flowers online for delivery across Croydon and surrounding neighbourhoods. To place an order:
Once an order is placed, you will receive an order confirmation via our website confirming the items, delivery date, and delivery address. This confirmation serves as our acceptance of your order, subject to payment authorisation and availability of the selected flowers.
In the event of stock unavailability, we will offer a substitute product of equal or greater value, or contact you to discuss options. Substitutions will be made only when necessary and with a view to maintaining or enhancing the overall style and quality of your order.
All prices quoted on the Flower Delivery Croydon website are stated in GBP (£) and include any applicable VAT unless stated otherwise. Payment can be made using the secure payment gateways provided at checkout. Accepted payment methods typically include major debit and credit cards, as well as other options as specified on the website.
Full payment must be received and verified before the processing of your flower delivery order commences. We reserve the right to refuse or cancel any order if payment is not received in full, does not clear successfully, or where there is evidence or suspicion of fraudulent activity.
Please note that prices and delivery charges may change from time to time, but these will not affect orders that have already been confirmed by us.
Should you wish to cancel or amend your flower delivery order, please notify us as soon as possible after placing your order. All requests for cancellation or amendment must be received at least 24 hours before the scheduled delivery date to enable us to process your request in time.
Due to the perishable nature of flowers, once delivery has been made, refunds or exchanges are available only in accordance with your statutory rights or in case of damaged, defective, or incorrect products as set out below.
At Flower Delivery Croydon, we are committed to delivering fresh flowers and providing a positive experience to all our customers. If for any reason you are not satisfied with your order, please contact us as soon as possible following delivery. We will need photographic evidence in cases of damage or incorrect product delivery.
In cases where flowers are damaged upon arrival or you receive the wrong item, we will offer a replacement, refund, or alternative arrangement at no extra cost to you. Refunds are processed to the original method of payment and may take several working days to appear, depending on the payment provider.
No refunds or replacements will be offered in cases where the flowers have perished as a result of improper care by the recipient. Instructions for flower care accompany each delivery and are available on our website.
Online flower delivery services are available throughout Croydon and adjacent areas. Available delivery locations are detailed on our website, however, should you require confirmation that your chosen address is eligible, please check before placing your order.
All products are subject to availability. In some instances, certain flowers or accompanying items may not be available due to seasonal variations or supply issues. Where this occurs, we reserve the right to substitute with a similar flower or item of equal or greater value and similar style to ensure customer satisfaction and timely delivery. We aim to contact you where significant substitutions are necessary.
Customers may include a personal message with their flower delivery. Please ensure that all personal messages are appropriate and free from offensive language. We reserve the right to decline to deliver messages that are deemed inappropriate or offensive. Any special requests (such as flower colour or arrangement style) should be made at the time of ordering and, while we will strive to accommodate such requests, these cannot be guaranteed and are subject to availability.
From time to time, Flower Delivery Croydon may offer promotional discounts or codes. Each promotion will have its own terms in addition to these Terms & Conditions, including but not limited to use by date, maximum redemptions, and qualifying criteria. Unless otherwise stated, promotions are not valid in conjunction with other offers and must be entered at the time of purchase. Promotions cannot be applied retrospectively to previous orders.
By using Flower Delivery Croydon's online service, customers agree to:
You are responsible for keeping your order receipt and for following the flower care guidance provided so that your flowers remain fresh and vibrant for as long as possible.
While we endeavour to deliver a high-quality product and service, Flower Delivery Croydon cannot be held liable for:
Our maximum liability for any claim in relation to a flower delivery order is limited to the value of the relevant order. Nothing in these Terms limits or excludes liabilities in relation to death or personal injury caused by our negligence, or any other liability which cannot be excluded by law.
All images, designs, and content featured on the Flower Delivery Croydon website are protected by intellectual property rights. These may not be used or reproduced in any way without explicit permission from Flower Delivery Croydon.
These Terms and Conditions and any orders placed with Flower Delivery Croydon shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or any order with Flower Delivery Croydon will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time. Such updates will be published on our website and will apply to all new orders thereafter. Please review these Terms regularly to ensure you are aware of the latest version, which will apply at the time you place your order.
These Terms & Conditions apply to all customers purchasing flower delivery in Croydon and the surrounding areas. By completing an online purchase, you acknowledge and agree to be bound by these Terms.
If you have questions or concerns about these Terms, or if you wish to make a complaint regarding an order, please contact our customer service via the channels provided on our website. We aim to respond to all enquiries as quickly as possible and work towards an amicable resolution in line with our commitment to customer satisfaction.
Thank you for choosing Flower Delivery Croydon for your online flower delivery needs in Croydon and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Croydon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Croydon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
