Our Fresh Flowers Guarantee: Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Croydon

At Flower Delivery Croydon, we pride ourselves on delivering not only beautiful floral arrangements but also exceptional service to our valued customers. As a trusted local Croydon florist, our mission is to serve households and businesses across the community with the freshest, highest quality blooms. Each bouquet is hand-selected to ensure maximum longevity and visual delight.

Freshness Guarantee Window

Your confidence in our flowers matters to us. All our floral products are backed by a Fresh Flowers Guarantee: if cared for according to our instructions, your flowers will remain fresh for a minimum of five days from the date of delivery. Should your bouquet fail to meet this standard or arrive looking wilted or subpar, we want to make it right.

Damaged-on-Arrival Policy

Every bouquet is handled with care from our studio in Croydon, but on rare occasions, flowers can be damaged in transit. If your flowers are delivered damaged or significantly compromised, please notify us within 24 hours of receipt. We kindly ask that you retain the product and its original packaging until we resolve your claim—photos of the affected flowers are helpful for a speedy resolution.

Refunds & Replacement Options

We offer flexible refund and replacement options to ensure your satisfaction:

• Full Replacement: If your flowers arrive damaged or fail our freshness guarantee within the first five days, we are happy to deliver a complimentary replacement bouquet at your convenience.
• Refunds: If a replacement is not suitable, we will process a full or partial refund based on the nature of your issue. This can be arranged after reviewing your claim and receiving supporting details.
• Store Credit: Alternatively, you may choose to receive store credit to be redeemed against a future order.

We handle all refund or replacement requests promptly and aim to resolve all such matters within two working days of your initial claim.

Complaints Process

Your experience matters to us, and we welcome all feedback—positive or otherwise. Should you have concerns or complaints regarding your flower delivery or our service, please contact us within seven days of your order. We carefully review every case, investigate with our delivery team, and respond with a fair and tailored solution. Our team is committed to maintaining our reputation as Croydon’s trusted florist, and we aim to resolve all complaints professionally, keeping customer satisfaction as our top priority.

Serving Croydon Households and Businesses with Care

We appreciate your trust in choosing Flower Delivery Croydon for your special occasions, daily moments, or business needs. Our reputation across Croydon and surrounding areas is built on reliable service and our unwavering fresh flowers guarantee. If you have any questions about our Returns, Refunds & Complaints Policy or wish to discuss a recent delivery, please reach out—your peace of mind is as important to us as the beauty of our blooms.