Privacy Policy for Flower Delivery Croydon

Name: PINK POP
Brand: Flower Delivery Croydon
Price: 72.00 GBP
Availability: InStock

Introduction

This Privacy Policy details how Flower Delivery Croydon collects, uses, stores, and protects personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This policy specifically applies to all customers who place orders with Flower Delivery Croydon within Croydon and surrounding districts. By using our service, you acknowledge that you have read and understood this Privacy Policy.

What Personal Data We Collect

We collect and process only the information necessary to fulfill your flower delivery order and to provide you with an efficient, personalised service. The types of personal data we may collect include:

Identification Data: Such as your name and, if ordering for delivery to another party, the recipient’s name.
Contact Details: Including delivery address, billing address, and phone number.
Order Details: Such as order contents, preferred delivery date, and special instructions.
Payment Information: Payment details are processed by secure payment processors; we do not store your complete payment card information.
Correspondence: Any communications you have with us, including complaints, queries, and feedback.
Technical Data: If you place an order online, we may collect information such as IP address, browser type, time zone setting, and device information to ensure security and improve our online services.

Lawful Basis for Processing Your Data

We process your personal data based on several lawful grounds:

Contractual Necessity: Most data is processed to fulfil our contract with you by taking, confirming, and delivering your order.
Legal Obligation: Some data may be processed to comply with legal requirements, such as keeping accurate tax records.
Legitimate Interest: We may process data where it is necessary for our legitimate interests, such as improving our services or preventing fraud, provided your rights do not override ours.
Consent: For direct marketing or special offers, we will seek your explicit consent, which you may withdraw at any time.

How We Use Your Data

Your personal data is used for the following purposes:

To process and deliver your flower order.
To communicate regarding your order’s status or any issues that may arise.
To process payments securely through our chosen payment processors.
To comply with any applicable legal or regulatory requirements.
To improve our products and services based on your feedback and usage patterns.
With your consent, to send you information about promotions or new products.

Retention of Personal Data

We retain your personal data only for as long as necessary for the purposes for which it was collected:

Order and transaction details are typically kept for up to six years to comply with accounting and tax regulations.
Personal data provided for marketing purposes will be retained until you withdraw your consent.
Data associated with unresolved queries or complaints may be retained as long as necessary to address the issue.

Once your data is no longer required, it will be securely erased or anonymised.

Sharing and Processing of Data

We may share or process your data in the following scenarios:

Order Fulfilment Partners: Your name, contact details, and delivery instructions may be shared with florists and couriers relying on this information to complete your order accurately.
Payment Processors: When you pay for your order, your payment details are processed by third-party payment providers who are contractually obliged to comply with GDPR and ensure the security of your data.
Service Providers: We may use trusted service providers for IT support, website hosting, or customer support. All providers act as data processors and are bound by data processing agreements to safeguard your data.
Legal Requirements: If required by law, we may disclose your data to public authorities, such as tax agencies or law enforcement.

We do not sell or lease your data to third parties. Any international transfer of data will comply strictly with GDPR requirements to ensure an adequate level of protection.

Your Rights Under GDPR

The GDPR provides you with several rights concerning your personal data:

Right to Access: You may request a copy of the data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you may request the deletion of your data.
Right to Restrict Processing: You may ask us to limit how your data is used.
Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your data for direct marketing or on legitimate grounds.
Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint: If you believe your rights have been infringed, you have the right to complain to your supervisory authority.

Policy Scope and Updates

This Privacy Policy applies to all Flower Delivery Croydon orders placed within Croydon and surrounding districts, both online and by telephone. We reserve the right to update or revise this policy at any time. Changes will be reflected by updating the date and content of this policy. We encourage you to review it regularly to ensure you remain informed about our data practices.

Contacting Us About Your Data

For further information about how we process your data or to exercise any of your rights, please write to our Data Protection Officer as detailed on our contact page. We are committed to handling your queries in a timely and fair manner.